PG Gaming's Privacy Policy – Your Data, Our Responsibility

Welcome to PG Gaming's Privacy Policy. This policy applies to all users of the PG Gaming platform (https://pggaming.onl). By visiting our website, creating an account, or using any of our services, you are considered to have accepted this Privacy Policy.

As a trusted online gaming platform in Bangladesh, pg gaming believes that every user's personal data belongs to them. Our role is to collect as little of it as possible, keep it secure, and use it only for defined purposes.

This privacy policy may take a moment to read through, but it's important that you do. This is where you'll find out exactly what pg gaming does with your information. We have no hidden terms — everything is laid out right here.

Pg gaming only collects information that is genuinely necessary to provide our services and maintain security. The list below details exactly what we collect:

No information beyond the list above is collected. In particular, PG Gaming will never ask for or collect your private messages, bank account passwords, or other sensitive credentials. If anyone requests such information, it may be fraudulent — please stay alert.

PG Gaming uses your data only for specific, legitimate purposes. We never use your information for unrelated activities. The primary purposes are:

• Account Management: Your data is used for registration, login, profile updates, and password recovery.
• Identity Verification: To verify your identity through the KYC process in compliance with Bangladesh's financial regulations.
• Payment Processing: To process deposits and withdrawals and maintain your transaction history.
• Fraud Prevention: To detect suspicious transactions or multiple accounts.
• Customer Support: To resolve your issues and maintain a history of support tickets.
• Service Improvement: To personalize your gaming experience and plan new features.
• Legal Obligation: To provide required information to government or regulatory authorities.

Only relevant data is used for each specific purpose. For example, game history is used solely for service improvement, not for payment processing. This principle is the foundation of PG Gaming's Privacy Policy.

The most important commitment in pg gaming's privacy policy is this — we do not sell your data. Your personal information is never shared with advertising companies, data brokers, or any unrelated third parties.

Data may only be shared in the following limited circumstances:

• Payment Processors: Payment providers such as Mobile Pay, Nagad, and Rocket receive only the information strictly necessary to complete a transaction.
• KYC Verification Provider: Licensed service providers for identity verification.
• Legal Authorities: Mandatory disclosure when required by court order or government directive.
• Technology Service Providers: Server hosting and cybersecurity providers operate under strict confidentiality agreements.

Pg gaming uses cookies on its website. Cookies are small text files stored in your browser that help the website recognize you. The types of cookies we use:

• Essential Cookies: To keep your login session active and ensure security. The website cannot function properly without these.
• Functional Cookies: To remember your preferences (language, theme, etc.).
• Analytics Cookies: To understand website usage statistics (non-personally identifiable).
• Marketing Cookies: Only with your consent, to show you relevant offers.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform. In accordance with PG Gaming's Privacy Policy, your consent is obtained separately for marketing cookies.

Pg gaming does not retain your data indefinitely. Each category of data has a defined retention period:

• Account Information: For the duration of an active account and 5 years after closure.
• Transaction History: 7 years as required by financial regulations.
• KYC Documents: 5 years after verification.
• Customer Service Records: 3 years after last contact.
• Log Files: 1 year for security purposes.
• Marketing Preferences: Until you opt out.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified. In some cases, legal requirements may require us to retain data beyond the set period — you will be notified if this applies.

Under pg gaming's privacy policy, you have the following rights:

To exercise any of your rights, email us at support@pggaming.onl. We will respond within 7 business days. If complete deletion is not possible due to legal obligations, we will clearly inform you.

Pg gaming uses industry-leading technology to keep your data secure. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit AES encryption.
• Two-Factor Authentication (2FA): For extra security on account login.
• Firewall & IDS: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Annual penetration testing conducted by third parties.
• Encrypted Database: All stored sensitive data is encrypted.
• Restricted Access: Only designated staff can access data on a need-to-know basis.

In the event of a data breach (which is extremely rare), we will notify affected users within 72 hours and resolve the issue as quickly as possible.

PG Gaming strictly prohibits registration and participation by anyone under the age of 18. We do not knowingly collect personal data from minors.

• Age verification is mandatory at registration.
• Age verification documents are checked as part of the KYC process.
• If a user is found to be a minor, their account will be suspended immediately.
• Any data collected from a minor will be deleted promptly.

If you suspect a minor you know is using pg gaming, please report it to support@pggaming.onl. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

PG Gaming may update this Privacy Policy as needed. In the event of any changes, we will:

• We will post a notice in the announcements section of the website.
• We will notify you via your registered email or SMS.
• We will update the "Last Updated" date at the top of the page.
• For significant changes, sufficient notice will be given before they take effect.

Continued use of our services after any changes will be considered acceptance of the updated privacy policy. If you do not agree to the new policy, you may request to close your account. We recommend reviewing this page regularly.

For any questions, complaints, or requests regarding our privacy policy, please get in touch with us:

• Email: support@pggaming.onl
• Live Chat: Live chat is available directly on the platform.
• Support Hours: 7 days a week, 24 hours a day.
• Response Time: Typically within 24 hours; up to 7 business days for complex matters.